Hello there, Jennifer! Welcome to planDisney. It's the most wonderful time of the year to visit Disneyland Resort and for me, that's Halloween time!
I am so sorry to hear that you are having a hard time finding your tickets. Unfortunately, we do not have access to any Guest information other than our own. I wish I had a magic wand to help you find them, but I can offer some suggestions. If you purchased these tickets online through the Disneyland website, you should have received a confirmation email that included your ticket information and this would include access to your Ticket ID numbers. These are what you would need to link these tickets to your
Disneyland app so that you can easily scan into the parks. If you purchased a
Disneyland Resort Hotel Package you should have been prompted to make theme park ticket reservations and then your tickets will show up in the Disney account that was used to purchase the package four days before your arrival. If you are still having trouble locating your ticket information, please reach out to
Ticket Services and a Cast Member will be happy to assist you. Their magic wands are much more helpful in cases like this.
Don't forget to take the time to enjoy the Halloween treats and attraction overlays like Haunted Mansion Holiday! Jack Skellington is at it again this year and the gingerbread house is one of my favorites!
Jennifer, thanks for stopping by! See you real soon!
Carrie