• On Jul 22, 2021
    Monica from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cannot find an email or anything for the tickets I purchases

    Hi, Monica!

    Welcome to planDisney, and thanks for bringing us your question. It looks like your pixie-dusted vacation is just around the corner! 

    I’m sorry to hear you’re having trouble locating your ticket information. If you purchased your theme park tickets directly from the Walt Disney Travel Company or on Disneyland.com, you should have received an email with details about your order and a confirmation number. Sometimes this message takes a bit to come through, but you should get it the same day your transaction is made. I suggest that you try searching your emails for the words “Disneyland Confirmation," and be sure to look in your spam and/or deleted messages just in case it ended up in another folder by accident. You can also log into the Disneyland mobile app to check if there are any tickets linked to your account, which would be another sign that the transaction was successful.

    If you’re still unable to find your ticket details, please call the resort’s ticket helpline at (714) 781-4636 to speak directly to a Cast Member who can assist you. I hope you have a wonderful visit to the Happiest Place on Earth, Monica!

    Wishing you magic,
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Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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