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  • On Nov 1, 2022
    Ganna from KS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I cannot find my confirmation email with Disney world tickets. What should I do

    Hello Ganna, and welcome to planDisney!  

    Oh my goodness!  I'm so sorry to hear that you appear to be having a spot of bother in locating the confirmation email for your already purchased Disney Theme Park Tickets.  Hopefully, with just a little faith, trust, and pixie dust I'll be able to offer some guidance in locating them for you!

    Ganna, I'm sure you've most likely done this already, but my first piece of planDisney advice would be to search all the emails within your current email inbox by using the search term "Disney Tickets".  And of course, don't forget to take a quick peek at your spam folder too as sometimes important emails can be bounced in there by mistake!

    If you're still unable to locate your Disney Ticket purchase email confirmation by searching your current inbox and spam folders; my best suggestion would be to speak in person with a Cast Member by dialling the number for Existing Tickets contained within this handy Walt Disney World Resort Phone Directory.  Once connected with a knowledgeable Cast Member, they'll become like a real-life Fairy Godmother and for sure will be able to help find a way forward with you to uncover the magical mystery of the missing email confirmation for your Disney Theme Park Tickets!

    Prior to calling, you'll want to have close to hand the payment method you originally used to make the ticket purchase, plus any other pertinent details such as the email address associated with your My Disney Experience account and so on.

    Lastly, I thought you may also find these Frequently Asked Questions - Tickets to be a really useful planning resource for your upcoming trip to the magic of Walt Disney World Resort.

    Gana, I sincerely hope I've been able to provide a little pixie-dusted assistance for you today.  If you should have any further questions, then please do feel free to pop back to me here at planDisney.

    Have a great Disney day ~ Jane 




thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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