• On Oct 7, 2021
    Jackie from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi - I cannot find the balance due in my Disney Experiences account but I keep getting emails saying I need to pay the balance?

    Hi Jackie,

    Welcome to planDisney!

    Well, the happy news is that you are planning a trip to the Walt Disney World Resort! Let's make sure you get that balance paid! You should have a My Disney Experience account. If not, create one now. Log into My Disney Experience and click on My Plans. Scroll to see if you can see your reservation details. If you cannot see your reservation, you probably still need to link it in your account. To do so, click on My Plans and then click on Add More Plans. From there, click on Link Reservations and Purchases.

    Once your vacation package reservation is linked, you should be able to log into My Disney Experience and click on My Plans. Once you see your reservation details including the balance due, you should see a link that says Make a Payment. If you do not see a link, you will need to contact a Cast Member by phone. Be sure to have your confirmation number handy.

    Once you get that payment made, make sure you have Disney Park Pass system reservations for each day that you have valid theme park admission. If you have not done so, make dining reservations. Also download the My Disney Experience Mobile App and start doing your research on Disney Genie service.

    Jackie, I am sending a little extra pixie dust your way trusting that all will be in order! And remember, you will be there during The World's Most Magical Celebration. I was in Magic Kingdom for the launch of the anniversary festivities and it was amazing!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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