• On Oct 28, 2021
    Linda from IA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cannot download the new Disney genie app, as my phone is too old. How can I mobile order, book lightning lanes, etc now?

    Hi Linda! Welcome to planDisney!

    Can you believe it?! Your Walt Disney World Resort vacation begins tomorrow! How excited are you right now? I hope you have plans to visit Magic Kingdom Park with its gorgeous decorations, and EPCOT for tasty treats at the EPCOT International Food & Wine Festival. Both are worth the visit!

    It is amazing how advanced the digital offerings at the Most Magical Place on Earth have become, isn't it? Disney is always thinking of new ways to enhance the tools that Guests have at their fingertips to get the most out of their vacations. With the new Disney Genie Service, including Disney Genie+ and Lightning Lanes, you will need the most up-to-date My Disney Experience mobile app to use these services. But no worries if you can't! You can still experience the attractions by heading to the regular standby queue. No Disney Genie+ required!

    As for Mobile Food & Beverage Ordering, that is done via the My Disney Experience mobile as well. While you may not be able to access this via your phone, you can still order at the Quick-Service locations by either ordering inside (where available) or with the Cast Members standing outside of the dining locations.

    I hope you have the BEST vacation, Linda! Please let us know if you have any other questions.

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Meet the Panelist: Tabitha, Tennessee

Hello all! I'm a happily married, proud mom to two young children, and I love to plan trips to Walt Disney World Resort. One of my favorite things about taking a Disney Parks vacation is that there is always something new and wonderful to discover, no matter if this is your first trip or if you visit multiple times per year. I'm excited to help you plan your next adventure!
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