child with Mickey
  • On Jan 15, 2022
    Linda from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Cannot connect with a friend and family on app due to misspelled name

    Hi Linda,

    Welcome to planDisney! Thank you for your question, we can definitely get this sorted. 

    First make sure you’re signed in to the My Disney Experience mobile app. From the home screen, press the three horizontal lines in the lower right-hand corner, scroll to the bottom and select “My Profile”. Next, select “Family & Friends List” at the top and click on the guest with the misspelled name. Then select “Remove from My List”, the app will ask if you’re sure you want to remove, then select “Yes, Remove”. 

    Once they are removed, go back to that “Family & Friends List”, scroll to the bottom, and select “Add a Guest”. You’ll want to re-add that guest in your party. After they are added, re-select their name from the “Family & Friends List”, then select “Share Planning with (insert name here)”. You’ll enter their email address and once they receive that email and accept, you will be able to co-manage your plans and share them across your My Disney Experience mobile apps.

    I love doing this with my husband, family members, and friends because they can easily see our plans for the day. Whether it’s our dining reservations or Disney Genie+ Service reservations, everyone can know what our Walt Disney World Resort day will look like.

    If other technical questions come up, feel free to reach back out to me or you can also call the My Disney Experience and MagicBands help desk. We’re all here to help. I hope this “Bit By Bryanna” is useful as you and your guests prepare for your vacation to the Walt Disney World Resort this March. See ya real soon!

    The Magic Is Calling, 

    Bryanna
thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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