• On Jun 8, 2021
    Monica from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cannot connect all of my families tickets (3 separate reservations). The link to make park reservations is not working.

    Hi Monica,

    Welcome to planDisney! Thank you for stopping by to ask a question!

    Well, let's check your My Family & Friends List first. All of your family members should be connected to your My Disney Experience account through the My Family & Friends List. If you do not see them listed, that could mean you are not properly connected. For folks that have their own My Disney Experience account, you will need to go to the My Family & Friends List, click on Add a Guest, then enter their name and age. From there, you should be able to hit enter and send them an invitation to connect using the email address they have linked to their My Disney Experience accounts.

    If you cannot Add a Guest, then I suggest that you contact a Cast Member in Website Support by phone. They have been quite helpful when I have needed assistance linking tickets to Guests. Once all of your Guests are linked in My Disney Experience, it should be easy for you to link and assign those tickets.

    Given your arrival date, I do suggest that you call a Cast Member to get your reservations settled. In the meantime, I hope you checked the restaurant list so that you can decide which restaurants warrant advanced dining reservations. When my family last visited, restaurant seating was limited, so we appreciated having advanced dining reservations. When we did not have a reservation, we used Mobile Food & Beverage Ordering.

    Prior to your visit, make sure to download the My Disney Experience Mobile App to get access to all of the digital tools. While there on our last trip, I enjoyed using Mobile Dine Check-in for our dining reservations. Since our girls have the mobile app downloaded as well, they were also able to check-in for some of our dining reservations. It was a family effort!

    Monica, I trust you are able to connect with your family members in My Disney Experience and get those Disney Park Pass system reservations made!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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