Cinderella Castle 50th Night
  • On Jan 5, 2022
    Christine from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cannot add my passes to apple wallet. I have updated my phone to iOS 15.2 which is my latest update. I have turned the phone off and back on. Still won’t load to apple wallet.

    Greetings, Christine, and welcome to planDisney, we thank you for your question regarding Disney MagicMobile Service.

    The Disney MagicMobile Service will afford you a contactless option for entering Walt Disney World Resort theme parks by creating a digital pass via the My Disney Experience App to add to the Wallet app on your iPhone, as well as other smart devices. Christine, you will be able to enter the theme parks by holding your iPhone, Apple Watch, or other smart device to an access point. And, by using the Express Mode on iPhone and Apple Watch, you do not need to unlock, or wake your Apple device, or open the app in order to use the Disney MagicMobile Pass. Customers of Google Pay enabled Android devices are also able to use this service.

    I am relieved that you have updated your iPhone with the latest update, that is a great start, Christine! In addition, please ensure the following.

    Step One:
    - your two-factor authentication is enabled by signing into iCloud with your Apple ID,
    - you have registered with My Disney Experience App,
    - you have linked your theme park admission to your My Disney Experience,
    - you have made your Disney Park Pass reservations.

    Step Two:
    - open the My Disney Experience App and log into your account,
    - tap the Disney MagicMobile Pass in the app menu,
    - tap to set up your Pass,
    - if you have multiple Disney MagicMobile Passes, then select the passes you wish to add,
    - tap “Add” to Apple Wallet,
    - follow further instructions on your screen to complete the process.
    Please note that when you add the Disney MagicMobile Pass to your iPhone, you automatically add it to your Apple Watch, and Express Mode is turned on automatically as well, so that you don’t have to open your Apple Wallet app, or unlock, or wake your phone.

    We hope this helps you set up your Disney MagicMobile Pass, if you experience difficulty please contact My Disney Experience support. As well, Christine, we invite you to look over any Special Events & Tours in preparation for your visit to optimize your stay.

    Best Disney Wishes ~ Jacqueline
thumbnail image for Jacqueline

Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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