couple checking in Disney's Animal Kingdom
  • On Sep 16, 2022
    Christine from VALE OF GLAMORGAN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cannot access my Disney experience app I keep having to sign in and enter a 6 digit code but it never opens my account I cannot access anything and I’m currently on holiday needing to access the app How can I sign in???

    Hi Christine! Welcome to planDisney! I hope that you are having a fantastic holiday so far at the Walt Disney World Resort! Being that you are on site currently, let's jump right into your question. 

    I'm sorry you are having trouble using the My Disney Experience App from your mobile device. It's never fun having to deal with any technical issues while you are trying to enjoy your holiday. A similar thing happened to me on my last trip, so I'll give some tips on what I did to get it working again.

    First, try turning your device off and back on again. Sometimes a simple reboot will do the trick. Next, check to see if there are any updates recommended for this app. New updates are always being released, so it may just need the latest software installed to get you back into your account. If this is not the case, try deleting the app from your device and downloading it again. If you are connected to Wi-Fi, this should not take long at all. If all these options fail, I would call the Technical Support line and speak to a Cast Member for assistance. They should be able to access your account and see what the issue may be.

    Since you are currently on site, I would stop at Guests Relations at any of the parks or Disney Springs to speak with a Cast Member there. They may or may not be able to help, but it is definitely worth the try. If you are staying in a Disney Resorts Hotel, stop by the front desk for assistance. Again, there is no guarantee, but it is worth the conversation. Cast Members are known to work some Disney magic from time to time.

    Christine, as you may know, the My Disney Experience App is the best way to manage your stay at Walt Disney World. You can make dining reservations, place mobile food orders, make Disney Genie+ selections, and countless other options. The list just goes on and on. 

    I hope you are able to get to the bottom of this issue. Have a magical day!

thumbnail image for Greg

Meet the Panelist: Greg, South Carolina

Hello friends! Greg here from Charleston, SC. I am a Disney-loving husband and dad to two wonderful daughters. Walt Disney World Resort offers everything you want in a vacation and touches all the senses. From the sights to sounds and even the smells, there is something for everyone to enjoy! When our family is not riding "it’s a small world" or going on a Journey Into Imagination With Figment, we are readily planning our next Walt Disney World Resort vacation. Learn More About Greg

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