Hi Barrie! Welcome to planDisney!
Oh Gawrsh! I'm so very sorry to read about your cancelled vacation. If the last couple of years have taught us anything, it's flexibility. I am sending you Pixie Dust and good wishes all is OK.
So, I must inform you tickets are nontransferable and nonrefundable at Walt Disney World Resort. However, in some cases, you may use an unexpired theme park ticket for a future vacation. For the exact specifics if this exception may apply to your situation, please go to this
link for a full explanation in the Frequently Asked Questions regarding ticket refunds.
It also never hurts to call one of the many incredible Cast Members at (407) 939-1289 for assistance and answers to all your ticket questions. I am also including a link to the
Help and Support Center for array of information to assist you.
Again, sorry about the cancellation and I hope soon Magical vacation planning is part of your future!
You've Got a Friend in Me,
Cindy