Disneyland Sleeping Beauties Castle 60th
  • On Sep 22, 2021
    Lena from NJ Asked

    Hi, I cancelled my theme park reservation a few week ago and I still have not received my refund back. I tried to call the contact # listed on the website many times but there was nobody to pick up. Who or what team should I reach out to to resolve this?

    Hello Lena,

    Thank you for stopping in to see us here at planDisney. We always welcome the chance to share suggestions based on our own Disney destination vacations as a way to help you plan your own Disney magic.

    I'm so sorry to hear that you had to change your plans to visit the Disneyland Resort. It sounds like you had your theme park ticket purchased and your theme park reservation made. I can imagine your disappointment in not getting to enjoy visiting Disneyland Park and Disney California Adventure Park as you had originally planned.

    It's good that you were able to cancel your theme park reservation with the "My Theme Park Reservations" features in your Disney account online (or perhaps you used the Disneyland Resort mobile app.) 

    It's helpful to know that theme park reservations are made for you as part of a purchase of new tickets using the Theme Park Tickets & Reservations system online or through the Disneyland Resort mobile app. Because theme park reservations are required along with valid theme park admission tickets to visit the theme parks, the Theme Park Tickets & Reservations system makes it really convenient to take care of both requirements -- purchasing the theme park ticket and making the theme park reservation -- in the same set of steps.  

    It's also helpful to know that cancelling a theme park reservation doesn't cancel the theme park ticket that you purchased. Theme park tickets for the Disneyland Resort are nonrefundable and nontransferable.

    The good news to share, Lena, is that the theme park ticket you purchased would still have a valid use period based on the terms and conditions of the ticket. For example, a multi-day theme park ticket purchased today would have a valid use period through January 12, 2023 (or through 13 days after the ticket is first used for theme park entry, depending on which happens first.) More good news is that, should an unused ticket expire, the price paid for that ticket can be applied to the purchase of a new ticket.

    So while there would not be a refund associated with cancelling a theme park reservation, you can still look forward to using your theme park ticket to enjoy a visit to "The Happiest Place on Earth."

    Lena, I know you mentioned that you were not able to reach the Disneyland Resort by phone. I, too, have noticed that the phone lines are very busy as Cast Members assist Guests with their questions. One idea, if you do want to reach out to the Disneyland Resort, is to use the online email form. Another suggestion is to use the "Chat with Us" feature in the Disneyland Resort mobile app. While the chat service is also very busy, a Cast Member can reply to your chat message.

    Lena, I hope you get to plan a wonderful and fun visit to the Disneyland Resort real soon!

    Here's wishing you lots of Disney magic in your day today.

    Jerry
thumbnail image for Jerry

Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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