mom at computer planning
  • On Mar 11, 2020
    Stacey from CO Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    We just cancelled our dream trip to Disney, and I cancelled all of our advance dining reservations and Fast Passes through My Disney Experience. When I cancelled the ADR I had pre-paid, there was no pop-up regarding a refund. How/when/will I get a refund?

    Hi Stacey,

    Welcome to the Disney Parks Moms Panel! I am sorry to hear that you had to cancel your dream trip to the Walt Disney World Resort. Having had to cancel a dream trip once in the past, I still remember the disappointment.

    When I have cancelled advanced dining reservations in the past, it has taken as little as three days and, in some instances, up to almost a week to see the refund processed back to the credit card I used to make the reservation. I suggest to wait a week and, if you do not see a refund, then contact a Cast Member at the Walt Disney World Resort. Make sure you review the cancellation policies for the restaurant. When I just checked a confirmation email I received after pre-paying for Cinderella's Royal Table, the cancellation policy was included in that email.

    Even though we prefer to pay with our check card, I typically use a credit card to pre-pay advanced dining reservations so that our cash is not on hold for too long while we wait for the refund. The trip I had to cancel was a summer trip. Fortunately, we were able to reschedule for the following year.

    Stacey, I hope you can start making plans again soon. Sending pixie dust your way to bring back the dream trip. Keep your eye on the Disney Parks Blog - there are exciting new attractions and restaurants coming that you might be able to experience with re-scheduled dates!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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