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  • On Jun 27, 2018
    Melissa from AL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cancelled a dining reservation because I got a better time. I’ve already received an email with a confirmation number showing that the reservation has been cancelled. But why is the cancelled reservation still showing in the My Disney Experience app?

    Hi and welcome to the Disney Parks Moms Panel, Melissa!

    I understand your concern.  Unfortunately, technology sometimes takes longer to catch up.  Here are a couple recommendations... Log out and back into your My Disney Experience account.  Sometimes refreshing the page does the trick.  If that doesn't work, perhaps give it a little time to update.  I have had the same situation happen but found that the cancelled dining reservation disappeared overnight.  Lastly, you can always call the helpful phone agents for My Disney Experience at (407) 939-4357.  In the meantime, save that cancellation email for reference. 

    Have a wonderful vacation!

    Magically yours in 2018,

    Jacqui
thumbnail image for Jacqui

Meet the Panelist: Jacqui, Illinois

A Walt Disney World veteran traveler since the early 1970's, I can't wait to help you plan the most MAGICAL vacation.  I am a Disney Vacation Club Member and an Annual Passholder.  Whether you need tips for traveling with babies, toddlers, adolescents, adults or seniors, I can help you create the most Pixie Dusted adventure. There aren't many things our family hasn't experienced at Walt Disney World, and I would love to make suggestions so that you will have the vacation of a lifetime!  Learn More About Jacqui

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