Mom; daughter; girl wearing large yellow floppy hat; at pool; waterslide
  • On Nov 19, 2023
    Kim from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What is the cancellation policy for Paradise Pier Hotel?

    Hi there, Kim,

    Ooh! I hope you can keep your plans to stay at Disney’s Paradise Pier Hotel. Especially as it continues to finish up its reimagination into Pixar Place Hotel, it’s an exciting time to visit. For example, I’m looking forward to dining at the newly-opened Great Maple Modern American Eatery. But life does sometimes present unexpected twists and turns. So I understand if things come up and you need to change plans.

    The cancellation policy for stays at the Disneyland Resort Hotels depends on the type of booking that was made. For hotel-and-tickets Disneyland Resort Vacation Packages, full refunds of deposits and any interim payments will be made if the booking is canceled 30 days or more before arrival. For Vacation Package cancellations between five and 29 days before arrival, the fee is only $200 plus any additional fees that may be assessed by third-party vendors for additional components of the vacation package. Vacation Packages canceled less than five days before arrival are not refundable.

    For hotel-only stays at the Disneyland Resort Hotels, cancellations can be made five days or more before arrival for a full refund of the reservation deposit. Cancellations less than five days before arrival incur a cancellation fee of only the first night’s rate plus taxes and fees.

    If you happen to have booked your stay through a travel agent or other third-party organization, you will want to consult directly with them for any changes or cancellations. Note that the terms and conditions of the Disneyland Resort Hotels are subject to change. So it’s best to consult the confirmation for your specific booking. My most recent Disney's Paradise Pier Hotel reservation confirmation email with specific terms and conditions came from the email address dlr.guest.mail@disneyonline.com. Additional follow-up emails from disneydestinations@visit.disneydestinations.com may also contain helpful information.

    Tony’s Tip: If you purchased Disneyland Resort theme park tickets separately from your hotel booking, here is a link to the eTicket terms and conditions. The good news about park tickets is that even if you cancel theme park reservations linked to them, the tickets can still be used to book park reservations for another date for which the tickets are still valid. Even if a ticket expires, it may still be able to be upgraded to a new ticket of equal or great value as long the original ticket was wholly unused.

    Thanks for visiting us at planDisney, Kim. If you have any more questions about visiting the Disneyland Resort, “You’ve got a friend in me!” We’d be happy to hear from you again here at planDisney.

    ~Tony
thumbnail image for Tony

Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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