Mickey in Front of Vintage Car
  • On Jun 8, 2022
    David from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I canceled 2 tickets from our group of 7 and live in Chicago and won't be using those at a future date. I assumed it would go back to my credit card since I 'canceled' them. Is that not the case? What if I cannot use them in the future?

    Hi David!

    Welcome to planDisney! We're so happy to have you hEAR!

    How exciting that you'll be visiting Walt's original family fun theme park so soon, David! Did you know that Walt was born in Chicago? I'm glad that your Southern California plans are to visit a present-day Disneyland. But you'll be able to get a glimpse of 1920s and 1930s SoCal the way Walt saw it when he 'went out west' thanks to Buena Vista Street in Disney California Adventure Park!

    I sadly don't have the proper magic mirror to see inside your My Disneyland Account to peek at your theme park admission tickets. However, it sounds like what happened was that you canceled the Park Pass Reservations for those two tickets. It's still a needed step as this allows those Disney days to be freed up for other Guests to find. And canceling those Park Pass Reservations makes sure that you don't accidentally use double the number of tickets in one day should you plan on park hopping.

    Disneyland Resort Theme Park Admission Tickets are generally non-refundable. The only exception is if you purchased a Disneyland Resort Hotel Vacation Package, which can be canceled up to 30 days before arrival for a full refund. You can certainly try to ask a Cast Member either upon arrival if there's anything that can be done, or you can call now. That number would be (714) 781-4636. I will say that the value of what you paid for these tickets truly does last forever and can be applied to tickets purchased on a future trip, either by you or another member of your family.

    The one Pro Tip I have about saving a ticket for future use is to print out the confirmation code and the ticket numbers of the two tickets you will not be using, as well as take screenshots or print screens, and store them in a safe place. I'll even email the screenshots to myself and my spouse so I'm sure to find them somewhere when it comes time to use them. While Disney should be able to find you and these tickets in their system, it's considerably faster (and less nerve-wracking) if you can hand over the information vs having someone else look it up for you.

    I'm so sorry that this wasn't the answer you were looking for, David. But I do hope that you're able to have fun on these upcoming Disney days and plan a future visit to return! Be sure to follow the official planDisney Panel Instagram account for even more tips and tricks. And if you have any more Disneyland Resort vacation planning questions, We're All Ears!

    ~Kristen N.
thumbnail image for Kristen

Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I'm a mom to the best ride buddy and a military spouse who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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