• On Jun 3, 2020
    Heidi from TX Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We had to cancel our vacation, we paid with gift cards for most of them. We got the cash back for the cash part. When do we get the gift card part back?

    Greetings Heidi! Welcome to the Disney Parks Moms Panel. Thanks for stopping by with your vacation planning question!

    I'm sorry to hear that you won't be embarking on your winter getaway to the Most Magical Place on Earth. I have always had great experiences when I've needed to modify a Walt Disney World vacation and given the circumstances, and it's no surprise that current Guests are encountering flexibility and understanding as their travel plans evolve. 

    I love to save Disney Gift Cards to spend on everything from character dining to souvenirs while visiting the theme parks. My family knows that for birthdays and holidays, Disney Gift Cards are my preferred treats! I like to register and manage individual card balances on disneygiftcard.com. 

    Heidi, I'm glad you have already received the cash for your canceled trip. The gift card refund should have quickly followed, so if you are still searching, I suggest calling (407) 939-5277 and a friendly Cast Member will be able to assist in locating the funds. Remember that the funds will be returned to the gift card from which they were originally taken. I'll send some pixie-dust your way in hopes of a quick recovery of your gift card balance! 

    I hope this helps in your quest, Heidi. As soon as it's time for you to start planning your next magical vacation, please come back and see us again. We're happy to talk about everything from resort options to celebrating special occasions. Adventure is out there!

    Hoping to see ya real soon,
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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World or Disneyland Resort. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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