Back to Your Answers
Cinderella Castle 50th Night
  • On Feb 8, 2022
    Marie from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had to cancel my trip last year due to Covid and cannot find my email confirmation for my tickets

    Greetings, Marie, and welcome to planDisney!

    Thank you kindly for stopping by with your excellent question regarding locating your Walt Disney World Resort theme park tickets - I sense a Fall visit on the horizon, that you will enjoy in conjunction with all the festivities for the 50th Anniversary Celebration!

    Marie, to locate your theme park ticket confirmation, please check the Downloads on your computer, because sometimes, along with an email confirmation there may have been an option to Download the tickets. If you still cannot find your tickets either in your Downloads, in your Spam Folder, or even in your My Disney Experience account, then I was advised when I contacted our support services for your specific situation, that you should then contact Existing Tickets available from 7:00 AM until 11:00 PM daily. Rest assured, these dedicated Cast Members have exceptional skills, and I have had the most success with my own matters.

    In the meantime, may I offer you Walt Disney World Resort’s current special offers, deals and discounts that will hopefully be of interest to you? And, as soon as you resolve your ticket situation, please feel free to make your Disney Park Pass reservations using your valid theme park admission, this way, you reserve the parks you wish to visit in the order you prefer, Marie.

    Lastly, I want to share all the special events and activities in preparation for your visit in the Fall, to make sure that you don’t miss out on anything, Marie. In fact, I plan on attending Drawn to Life Presented by Cirque du Soleil® & Disney at Disney Springs - a culmination of the collaboration of the creativity of Walt Disney Animation & Walt Disney Imagineering and the unique artistry of Cirque du Soleil® - a must-do!

    Pro Tip - please peruse the reimagined Disney Genie and the Disney Genie+ services designed to enhance your theme park visit, and save you time waiting for experiences - all available on the My Disney Experience App!

    It was my pleasure assisting you today, Marie, and I look forward to helping you again soon - thank you!

    Best Disney Wishes ~ Jacqueline
thumbnail image for Jacqueline

Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.

 

 

Internet Explorer FireFox Safari Chrome