• On Sep 23, 2021
    Christina from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had to cancel my trip due to a medical emergency. I had purchased park passes and need the confirmation number so that when we reschedule, I can find the tickets and link them to my trip

    Hi Christina,

    Welcome to planDisney!

    Let me first say how sorry I am that you had a medical emergency and had to cancel an earlier trip! Since you are planning another visit, I will take that as a good sign that you feel better! Unfortunately, I cannot access your confirmation number. My advice would be to search for the email that you should have received when you purchased the tickets. If you cannot find an email confirmation, contact a Cast Member by phone and they may be able to assist. If by chance you had already linked those theme park tickets, log into your My Disney Experience account, click on My Plans, scroll to search through your plans and you should see a tab on the left-hand side of the screen that says Tickets & Memory Maker. Check to see if your tickets are linked in your account.

    I trust that you have heard of the Disney Park Pass system. Each guest in your party will need park pass reservations for each day that you plan to visit the theme parks. Check the theme park reservation availability calendar to make sure that there are park pass reservations open for the dates of your trip. Once you get those tickets linked, make your park pass reservations as soon as possible because park pass availability could change at any moment!

    Christina, it sounds like you are making plans to visit soon. Before you come, be sure to check the operational updates, including the dining and theme park experience updates so that you are prepared for the visit. My final and favorite tip - find some matching gear for your group if you are traveling with others. My family's packing got so much easier when we started packing matching t-shirts for each day!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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