Kids being silly on Main Street
  • On Jun 11, 2022
    Jane from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    how do I cancel my trip

    Hey there, Jane, and welcome to planDisney! Thanks for stopping by the planDisney panel with your question! It’s always a great time to visit the Walt Disney World Resort! So even if you can’t make it this time, I hope a stroll down Main Street U.S.A. is still in your future! 

    Jane, Disney seems to know that things are constantly changing because the resort cancellation policy is pretty flexible. Online reservation cancellation is available through the My Disney Experience account for certain reservation types. And you can quickly determine if your reservation is eligible for online cancellation by signing into your My Disney Experience account and reviewing your reservation. If you see a link to “Cancel Reservation,” your cancellation steps can be completed online. But if you receive a message displaying a number to call, your reservation must be canceled by phone. 

    According to the resort package Terms and Conditions, if you cancel your Disney Vacation Package reservation 30 days or more before your arrival, you will receive a complete refund. But reservation cancellations inside of the 30-day window require a $200 cancellation fee - practically meaning that you won’t receive your deposit back. And if you cancel the day before your arrival, the full price of your package is non-refundable. If you booked a Disney Resorts Collection hotel room-only reservation, there are no cancellation fees assessed as long as you cancel 5 days or more before your arrival.

    I hope this helps, Jane! Let me know if you have any other questions!

    You’ve got a friend in me, 

    PG
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Meet the Panelist: Phillip, Alabama

Hi there! I’m Phillip from Alabama and you can consider me your skipper. I love helping families navigate the Walt Disney World Resort. Disney planning is like a trip through a jungle - there may be twists and turns but with a little patience and pixie dust I’m here to help you have the most magical time! Learn More About Phillip

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