Mickey and Minnie Statues in Front of Fireworks
  • On Feb 11, 2023
    Perpetua from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I had to cancel my tickets due to accident, what happens to my money?

    Hi Perpetua! Welcome to planDisney.

    Gawrsh! I am so sorry to read about your unfortunate event. I am sending Pixie Dust wishes for quick healing and a scheduled return to Walt Disney World Resort. You have until the end of March to catch The World's Most Magical Celebration.

    Walt Disney World Resort Theme Park Tickets are both nonrefundable and nontransferable. However, in most cases, you may use the value of any unused expired theme park ticket towards the purchase of a new Theme Park Ticket. And I have more good news, you can now modify unused expired theme park tickets online or through the My Disney Experience Mobile App. Personally, I like to use the app. Open the app, and click on the three horizontal lines in the bottom right-hand corner. Select "Tickets and Passes," locate your ticket, and tap "Change Ticket." Follow the prompts to select a new date to visit and submit any payment if your new date incurs a higher cost. Friendly reminder to make a new Theme Park Reservation. Check out the availability calendar right here.

    Many thanks for stopping by planDisney with your Walt Disney World Resort vacation question. We are passionate Disney fans helping our fellow guests with tips, tricks, and advice for your Disney vacations.

    Keeping it Magical,

thumbnail image for Cindy

Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.