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  • On Jul 21, 2022
    Heather from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I had to cancel a room only reservation at grand Californian. My trip was a month away. When can I expect a refund to my card? Thanks!

    Hi Heather!

    Thank you so much for sending your Disneyland Resort vacation planning question to us hEAR at planDisney!

    Oh, dear! I'm so sorry that you had to cancel your stay at Disney's Grand Californian Hotel & Spa, Heather. Room-only reservations have the benefit of being eligible for a 100% refund if canceled at least five (5) days before your planned check-in date. In my experience, a refund can take up to 10 business days to process, but if yours still hasn't come through after that amount of time you can contact the helpful Hotel Reservation Cast Members at (714) 956-6425.

    Pro Tip: Did you cancel your reservation over the same phone line? It's possible that you might be able to cancel a Disneyland Resort Hotel reservation in the Disneyland Mobile App or your My Disney Experience account. However, we've noticed that the 'Cancel' button next to Park Pass Reservations only deletes the reservations for the day and does not initiate a refund of the Theme Park Admission Tickets; if this were me I'd still call the Hotel Reservation helpline to double-check that everything went through as I'd hate for you to be expecting a refund if the online or in-app cancel button doesn't auto-magically trigger a refund.

    I'm so sorry for all of the extra trouble you're having to go through over your reservation, Heather. But know that if you're still able to make it to Mickey's house, you're still more than welcome to walk through the lobby of The Grand as well as Disney's Paradise Pier Hotel and the historic Disneyland Hotel. Be sure to follow the official planDisney Panel Instagram account where we're sharing all kinds of tips and tricks. And if you have any more Disneyland Resort vacation planning questions, We're All Ears!

    ~Kristen N. 
thumbnail image for Kristen

Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I'm a mom to the best ride buddy and a military spouse who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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