pandora boat
  • On Mar 23, 2022
    Jennifer from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do i cancel the resort portion of my reservation? and also add the genie pass

    Hello Jennifer, and welcome to planDisney!

    A Walt Disney World Resort vacation is in your future, and that is always a good time to celebrate! 

    To cancel the resort portion of your reservation, I recommend calling Disney Resort Hotel Reservations at (407) 939-1936 and speaking with a cast member who will be able to assist you with your request. Because your request is so specific, I would not want you to lose the other components of your package by accident as a result. 

    You can add Disney Genie+ to your existing theme park tickets. The day before your proposed theme park visit, you can add Disney Genie+ service to your ticket through your My Disney Experience mobile app. On the morning of your arrival at 7:00 AM (EST), tap “Get Disney Genie+ service.” You can also add it to your existing ticket via My Disney Experience through Once you sign in, click “My Disney Experience,” “My Plans,” and then select Tickets & Memory Maker.” From there, select “Change ticket” and proceed through the process. 

    Please let us know if you have additional questions!

    Have a magical time!

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Meet the Panelist: Raquel, Texas

As a mom of two children 6 years apart in age, it takes some creative planning to give each child a memorable Disney experience. Adding in a sprinkle of surprise pixie dust makes each vacation special for everyone.
Learn More About Raquel

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