Hello there, Lisa! Welcome to planDisney. I'm sorry to hear that someone in your party has to miss out on a visit to The Happiest Place on Earth! I hope they can find a time to visit soon.
I'd be happy to walk you through the steps to cancel a theme park ticket reservation. First, head to the Disneyland website and sign in to your Disney account. Then you will hover over the "My Disneyland" tab and click on "
Ticket and Reservation Details". Next, you will click on "View My Park Reservations" and this will take you to a new page. On this page, you will see all of the reservations you've made for the tickets you purchased on this account under "Upcoming Reservations". Then you will be able to click "Cancel Reservation" on the right of that ticket reservation. This will walk you through the steps to confirm that cancellation. Once it is canceled you can make a new theme park ticket reservation for this ticket or hold off until you decide on a new visit. If you purchased this ticket in 2022, it will be valid until December 30, 2023.
As you get ready for your visit, I suggest downloading the
Disneyland app. This will have many features that will make your visit go well, including maps with wait times, your digital tickets, and the option to
mobile order your food at participating locations.
Lisa, thanks again for stopping by! Come back and visit again if you have any other questions for us!
Carrie