Hey there, Melissa!
I’m so glad you brought your question to planDisney! I love helping Guests plan their upcoming trips to Walt Disney World Resort. I know how important it is to make sure every detail is practically perfect in every way, and it's my pleasure to help you today.
There are a couple of different types of reservations you may have. For dining reservations, please note that modifications are not allowed within two hours of your reservation time, and most restaurants charge a $10 per-person fee to cancel within that window. Each restaurant has its own specific policies. Be sure to check your confirmation email for the details.
To modify or cancel a dining reservation, locate it under 'My Plans' in your My Disney Experience account or your My Disney Experience app. Once you find the reservation, you'll see options to modify or cancel. If you have trouble locating your reservation or need assistance, you can chat with a friendly Cast Member in the My Disney Experience app: select the hamburger (☰) icon, scroll down to 'Chat With Us', and you'll be connected with a Cast Member.
If you're trying to cancel your Walt Disney World Resort vacation, log in to the account you used to book the reservation. Hover over 'My Disney Experience” and select 'My Plans and Tickets.' Scroll down to find the reservation in question. Next to your confirmation number, you'll see the option to cancel the reservation. If you have any issues, call Disney or speak with a friendly Cast Member; they'll ensure your reservation is canceled.
Please note that your cancellation policy depends on the reservation type:
-For room-only reservations, you can cancel eight or more days before arrival without penalty.
-For vacation packages:
- Cancel more than 30 days before arrival: no penalty.
- Cancel between 3 and 29 days prior: $200 cancellation fee.
- Cancel two days or less before arrival: the full price of your package is nonrefundable.
Melissa, I hope this information has helped. More importantly, I hope you have a wonderful day! Please come back if you need any more help. Remember, you've got a friend in me.
Your personal planning companion,
Michelle