• On May 10, 2023
    Eddie from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I cancel & get a refund?

    Welcome to planDisney, Eddie!  

    Thank you for bringing your important question regarding your Disney Cruise Line vacation. While it’s disappointing to have to cancel a special vacation, I understand that life happens and sometimes we need to adjust our sails for alternate plans. I’m happy to share the next steps with you so that you can have a clear cancellation and peace of mind to move forward.

    The exact policies and refund amounts are driven by how close your planned cruise is to the cancellation date; I don’t know your ship or sail date so will share the general information and you can see the details for your situation. The closer you are to your departure date, the higher the chance of incurring some cancellation fees. Please see the complete Disney Cruise Line Terms and Conditions within your Cruise Contract for the cancellation fee schedule and all policies detailed within.

    You may navigate to your Disney Cruise Line reservation online and see if you’re able to cancel quickly within your account:

    If you prefer, or should you run into issues, you may call Disney Cruise Line directly. They will be happy to help you understand the details of your specific cancellation circumstances and the potential impact to any refund based on the timing of your cruise.  

    I’m hopeful that this will be resolved quickly and without further stress. Please come back and see us when the time is right for you to look ahead to another special cruise, we’d love to help you plan a magical voyage.  

    Here’s to brighter days ahead!

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Meet the Panelist: Amy, Virginia

Hi friends! I'm Amy, a lifelong Disney dreamer from horse-and-wine country, Virginia. My family of three is BIG on fun and treasures every adventure together. We've been making memories at the Walt Disney World Resort and aboard Disney Cruise Line since my son was a toddler; we love our family traditions balanced with "what's new" each visit. I have a passion for Disney details, a love of digital tools, and an eye for practical planning. I can't wait to help you make the MOST of your magical vacation! Learn More About Amy

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