• On May 27, 2018
    Kaley from WA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    If I had to cancel my hotel reservation, can I get the returned deposit on a different card than the one used for the reservation? We pay off our credit cards immediately and don't know how to handle a positive balance if this happens.

    Welcome back to the Disney Parks Moms Panel, Kaley! I’ve had my plans shift, too, so if you need to cancel your plans or even postpone them, you can reach a Disney Cast Member at (407) 939-1936.

    It is my understanding that Disney can only refund the card you charged with - they won’t have access to another card to add funds. But I have been refunded money to a credit card before (we pay ours off immediately, too), and the positive balance either sits there as a credit for you to use, or is cut as a check to your family after a month's non-use. You can contact your credit card company to ask that the check be paid back to you at any time. It’s as easy as that! Of course, you can always place a hold on your funds and reservation if you think you can move your vacation to a different time slot… keep in mind that Star Wars: Galaxy’s Edge is due to open in 2019 and it may be the perfect time for you to visit.

    If I can answer any more planning questions for you, please let me know. You’ve got a friend in me! ~ Lindsey P.
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Meet the Panelist: Lindsey, Georgia

Hey, y'all! I'm Lindsey, a social media-savvy gal that wears her #Disneyside on her sleeve (along with her trading pin collection!). I'm proud to say that my husband and our two Mouseketeers share my love for the Walt Disney World Resort and all it's magic, so get ready to ask me about new things to see and do on your vacation. I particularly love sharing off-the-beaten-path activities and always encourage visitors to try something new on each trip. Adventure is out there! Learn More About Lindsey

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