Couple on Big Thunder Mountain; LGBTQ couple; Magic Kingdom
  • On Nov 22, 2023
    Gerry from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How can I cancel genie plus

    Hey there, Gerry!  

    Thanks for bringing your smart question to planDisney for your upcoming visit to the Walt Disney World Resort. Disney Genie+ is an add-on service to your theme park days which allows you to select certain attractions to enjoy during a scheduled one-hour arrival window. You may purchase Disney Genie+ the day of your visit in the My Disney Experience App, and I’m sorry to share that there are no cancellations or refunds to Disney Genie+ once purchased. 

    If, on your trip, you find you either mistakenly purchased this service or have something happen to impact your day, I encourage you to either use the Chat feature within the My Disney Experience App or visit the Guest Experience Team. Find this specialized team throughout the theme parks under the blue umbrellas, and they can investigate your situation and assess if a refund exception would be possible. 

    Disney Genie+ is a must-do for my family to maximize our time in the parks and be as efficient as we can be to enjoy many attractions. My son especially enjoys the included PhotoPass Lenses within the My Disney Experience App, it’s a fun way to pass any time in a queue and results in some pretty fun photos with augmented reality!

    You’ll notice that Disney Genie+ pricing varies per day and per park, based on anticipated demand. There is also an option to purchase the service for one theme park or all of them, if your plans include park hopping that day. You may purchase this service as early as midnight EST for the coming day, and I encourage you to be certain in your upcoming plans and if this can be valuable to you for that particular theme park. Check out the great resources for this service to understand if it’s a fit for your family’s budget and aligns with how you plan to enjoy attractions each day.

    Please let us know if you have other questions in how to make the most of this very special vacation – we love to help!  

    Wishing you a practically perfect visit, 
    Amy 
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

Hi friends! I'm Amy, a lifelong Disney dreamer from horse-and-wine country, Virginia. My family of three is BIG on fun and treasures every adventure together. We've been making memories at the Walt Disney World Resort and aboard Disney Cruise Line since my son was a toddler; we love our family traditions balanced with "what's new" each visit. I have a passion for Disney details, a love of digital tools, and an eye for practical planning. I can't wait to help you make the MOST of your magical vacation! Learn More About Amy

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