Walt Disney World Magic Kingdom Holiday
  • On Jul 8, 2022
    Crystal from MD Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I cancel genie+?

    Hi there, Crystal! I'm so glad you found the trail of pixie dust that Tinker Bell left for you and followed it back here to planDisney!

    I'm so excited to hear that you have a vacation planned at The Most Magical Place on Earth during the most wonderful time of year! Walt Disney World Resort in December is a magical combination and I know you're going to make memories that will last a lifetime.

    Crystal, it sounds like you've purchased theme park tickets which include Disney Genie+ service. Unfortunately, once theme park tickets are purchased, they are nontransferable and nonrefundable. However, in some cases, unused and unexpired tickets can be used for a future vacation. If you'd like to talk through options that may be available to you, my best recommendation would be to call a Cast Member. They will be happy to talk with you about your available options!

    If you're wondering if you can cancel a Disney Genie+ reservation once you've made it while you're at the parks, the answer is yes! You are able to cancel a reservation for a Disney Genie+ attraction, then reserve a different time or attraction based on availability. You would do this through the My Disney Experience app. Tap the icon that looks like three stacked lines in the bottom right corner, then tap My Genie Day. Tap My Day to see the reservations you have, then cancel or add reservations on this page!

    Crystal, you'll also want to make sure that you've made your Theme Park Reservations with the Disney Park Pass system if you haven't already. This is an important step to reserve the parks you wish to visit on each day of your trip! Also, check out all of the exciting holiday offerings at Walt Disney World Resort this year. I'm especially excited about the return of Mickey's Very Merry Christmas Party!

    Wishing you and yours the very merriest!
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

Related Video

  • thumbnail image for A Look Inside The Haunted Mansion Ballroom | planDisney Podcast - Episode 3

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.