Walt Disney World Magic Kingdom Holiday
  • On Jul 8, 2022
    Crystal from MD Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I cancel genie+?

    Hi there, Crystal! I'm so glad you found the trail of pixie dust that Tinker Bell left for you and followed it back here to planDisney!

    I'm so excited to hear that you have a vacation planned at The Most Magical Place on Earth during the most wonderful time of year! Walt Disney World Resort in December is a magical combination and I know you're going to make memories that will last a lifetime.

    Crystal, it sounds like you've purchased theme park tickets which include Disney Genie+ service. Unfortunately, once theme park tickets are purchased, they are nontransferable and nonrefundable. However, in some cases, unused and unexpired tickets can be used for a future vacation. If you'd like to talk through options that may be available to you, my best recommendation would be to call a Cast Member. They will be happy to talk with you about your available options!

    If you're wondering if you can cancel a Disney Genie+ reservation once you've made it while you're at the parks, the answer is yes! You are able to cancel a reservation for a Disney Genie+ attraction, then reserve a different time or attraction based on availability. You would do this through the My Disney Experience app. Tap the icon that looks like three stacked lines in the bottom right corner, then tap My Genie Day. Tap My Day to see the reservations you have, then cancel or add reservations on this page!

    Crystal, you'll also want to make sure that you've made your Theme Park Reservations with the Disney Park Pass system if you haven't already. This is an important step to reserve the parks you wish to visit on each day of your trip! Also, check out all of the exciting holiday offerings at Walt Disney World Resort this year. I'm especially excited about the return of Mickey's Very Merry Christmas Party!

    Wishing you and yours the very merriest!
    Michelle
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Meet the Panelist: Michelle, Pennsylvania

Why hello, dreamers of all ages! I’m a lightsaber-wielding, Mickey waffle-loving, adventure-seeking kid at heart! My husband and our pup live in a little town near Pittsburgh that we affectionately call Main Street, U.S.A. We consider Walt Disney World Resort our second home and I’m so excited to help you add even more magic to your Disney vacation! Learn More About Michelle

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