Disney 100 Characters; mother, father, daughters; Donald Duck, Pluto, goofy
  • On Aug 31, 2023
    Aneeta from AB Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We had to cancel our family vacation for January 2024. When should I expect a refund to show up on my card?

    Hi Aneeta, 

    Welcome to planDisney and thank you so much for asking us a question, my fellow Canadian.

    I’m truly sad to hear that you’ve had to cancel your family’s visit to Walt Disney World Resort this January. 

    The answer as to when your refund will show up on your credit card statement depends largely on your lender’s policies and procedures. I’ve sometimes had to wait up to a week to see the credit land in my account. If you don’t see anything within about 7 business days of your cancellation, I’d recommend that you speak to your card’s issuer (the phone number should be on the back of your card) for more information. 

    Also, if you didn’t receive an email from Walt Disney World Resort confirming your cancellation, then I would invite you to contact them by either phone or email in order to make sure that the cancellation has gone through. Please note that, depending on the type of Vacation Package you’ve purchased, you may not be entitled to a full refund, especially if you had purchased any Theme Park Tickets as part of your reservation. 

    I really hope that you’ll be able to make plans to visit Walt Disney World Resort really soon, Aneeta! When you do start planning your family’s next visit, please don’t hesitate to come back and see us. We’ll be happy to help make your Disney dreams come true! 

    Have a Magical Day, 

thumbnail image for Lynne

Meet the Panelist: Lynne, Quebec

Hi, I’m Lynne from Montreal, Quebec, Canada! I’m a working mom who enjoys snuggles with my son and my husband, who has been my sweetheart since 1997. We’ve been lucky enough to experience several milestones in Walt Disney World, including our wedding and honeymoon in 2009. As Disney Vacation Club members, we often plan trips for large, and sometimes even multi-generational, groups to come and enjoy the fun with us. Learn More About Lynne

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.