Star Wars Galaxy's Edge Millennium Falcon: Smugglers Run; Family Walking away from Storm Troopers holding hands
  • On Oct 27, 2023
    Leah from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can I cancel Disneyland park tickets? Or if not, can I reschedule the dates we go? I'm worried with cold and flu season coming up that if we get sick and can't go, that those tickets would be wasted.

    Happiest Greetings on Earth, Leah! I'm so thrilled you found planDisney for your vacation planning questions. 

    I absolutely relate to your question and I know the feeling of trying to keep everyone healthy in the days leading up to a family vacation! I'm happy to share some information about the ticket and park reservation policies so you can feel confident about your plans, even if you find yourself needing to change them.

    First, you should know that Disneyland Resort tickets typically have a pretty lengthy window for use. Multi-day tickets purchased through the official Disneyland website today (for example) are valid for use through January 12, 2026. You can find the expiration date on your tickets in the email confirmation you received upon purchase, or if you've linked them to your official Disneyland mobile app, you'll see the expiration date right underneath the barcode in the "Tickets and Passes" section of the app. 

    If you do need to change the date of your visit within the window of your ticket's use, you should be able to simply modify the theme park reservation in your Disney account, under the "My Plans" section. If you purchased multi-day tickets, feel welcome to select your new date(s) that have park reservation availability on the calendar. In the event that you purchased a 1-Day ticket, you'll want to select a date that corresponds to the same ticket Tier as your original purchase, since each Tier carries a set of blockout dates. If you need to upgrade your 1-Day ticket to a higher Tier, I suggest calling to speak with a Cast Member using the Tickets line.

    Now, Leah, one more consideration to keep in mind is that the current eTicket policy allows Guests to apply the value of a wholly-unused, expired ticket toward the purchase of a new ticket of equal or greater value. So, if you find that you need more time beyond the original expiration date to use your purchased tickets, you'll have this option available to you. This is also a case where you'd want to call the Tickets line to speak with a Cast Member, and I suggest having the ticket ID number or email confirmation on hand for ease of reference during your call. 

    Leah, I truly hope this has been helpful and that you feel a little more at ease about your options to use your Disneyland Resort tickets. Here's to a happy, healthy, magical vacation in your future! If we can help with any other recommendations or you have other questions that come up in the meantime, I'd love to welcome you back to planDisney. Feel free to reach out at any point!

    Warm hugs,
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Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

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