• On Dec 3, 2020
    Gena from ID Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello. We have had to cancel 3 Disney trips due to Covid. I had 3 4!day park hopper passes linked in my phone for over a year. Now they are gone and it says I have no tickets. Can you help me find them. I'm assuming they don't expire.

    Hey there, hi there, ho there, Gena! You’re as welcome as can be to planDisney! 

    I’m so sorry you haven’t been able to use your Disneyland Resort theme-park tickets this year. I know how much time and preparation goes into planning a visit to the Happiest Place on Earth, so I understand just how frustrating this can be. Unfortunately, Disneyland theme-park tickets do typically have an expiration date, but, I do have some good news, too! Your tickets will retain their value for the amount you initially paid for them. So, once the parks reopen and you’re able to reschedule your trip, you’ll be able to bring your ticket information and have the value applied toward your new ticket purchase. If you purchased your tickets online, I recommend searching your emails to find your confirmation. Most of my confirmation emails have come from this email address: dlr.guest.mail@disneyonline.com, in case that helps you locate it.

    In addition, here’s a helpful page with specific information about previously-purchased theme-park tickets. Once you’re able to determine your expiration date, this page will come in handy. For example, it shows that wholly-unused, non-promotional multi-day tickets that expire on January 12, 2021 or April 13, 2021 will have the expiration date extended to December 16, 2021. Expiration dates on eligible tickets will be updated prior to the theme-park’s reopening, so at that time, you’ll be able to link your tickets back on your Disney account on Disneyland.com or the Disneyland app, and your tickets should reflect the latest expiration date. If you’re still having trouble finding your ticket information, you can also call our Guest Information Ticket Sales and Service Team at (714) 781-4636 and a Cast Member will be happy to help you.

    Once the parks do reopen, keep in mind that reservations will be required. I recommend keeping an eye on the Disney Parks Blog, Disneyland.com, and the Disneyland app for all the latest updates and information. 

    In the meantime, if you’re looking to experience a taste of Disney magic from home, I recommend checking out shopDisney.com for all the latest holiday merchandise in the Holiday Shop. From adorable spirit jerseys to festive headbands and mini backpacks, there’s something for everyone! 

    Wishing you a magical holiday season, Gena, and many pixie-dusted adventures to come next year!
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Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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