Epcot and monorail at night
  • On Jul 12, 2020
    Robert from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    How can i cancel my Disney annual gold pass? Thanks.

    Hi Robert,

    Welcome to a fellow Floridian and fellow passholder! I'm happy to help you with your question as we all navigate these uncharted waters.

    I'm sorry to hear that you need to cancel your Florida Resident annual pass, and I suspect it is a sad decision for you as well. Because of the extraordinary circumstances we're living in right now, Walt Disney World is offering annual passholders a one-month extension on our passes, free of charge, in recognition that the Disney Park Pass reservation system has changed the way many of us use our passes.

    If you still feel it is right for you and your family to cancel your passes, you may do so and receive a refund in lieu of the extra month. You have until August 11, 2020, to decide. If you are on the monthly payment plan and cancel, your payments will end after August 12 and you will receive a refund for any payments made between July 11 and August 11.

    You should have received an email in the last couple of days with a personalized link that will allow you to cancel. If you can't find that email, you can also call V.I.PASSHOLDER Support at 407-939-7277 for assistance. Please note that Walt Disney World is expecting heavy call volume in the coming days so you may experience longer than normal wait times.

    I hope that helps, Robert, and that we will see you back at the Most Magical Place on Earth in the near future. 

    Wilma
thumbnail image for Wilma

Meet the Panelist: Wilma, Florida

We live 90 miles from Walt Disney World and have visited frequently for 20 years. Disney is the place our family can relax together, try new things (especially interesting food) and have conversations, no matter what park we visit or where we stay.
Learn More About Wilma

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