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  • On May 31, 2023
    Ryllie from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I cancel a das pass reservation in exchange for a new ride

    Hi there, Ryllie!  Welcome to planDisney!

    As the mom of a child with special needs, one of the things that I love most about Walt Disney World Resort is how they go above and beyond to make the magic accessible to everyone.  When I visit the Walt Disney World theme parks with my son who is on the autism spectrum, we use Disability Access Service (DAS).  DAS is an accommodation intended for Guests who, due to a disability, cannot wait in a typical queue environment.

    Guests who are registered for DAS may use their My Disney Experience mobile app to request a return time for an attraction they would like to experience.  This ride return time will be based on the attraction's current standby wait.  If you need to cancel a return time, simply open your My Disney Experience app and click on the three lines in the bottom-right corner of your screen.  Next, scroll down and click on the DAS button.  From there you should be able to click on the attraction for which you have a DAS return time booked.  The app should give you the option to cancel this DAS selection.  Once you've canceled that return time, you may use your app to select a different attraction for which to book a DAS return time.

    If you plan to pre-register for DAS via a live video chat with a Cast Member, you will have the opportunity to make some DAS Advance experience selections in addition to the ride return times that you may request once you arrive at the theme parks.  It is important to note that if you wish to modify these DAS Advance selections, you will need to once again reach out to a Disability Services Cast Member to take care of this for you.  Please be advised that availability for DAS Advance selections is limited so the ability to modify these experiences cannot be guaranteed.  

    Ryllie, if there are any other questions we can help you with, please don't hesitate to ask.  Wishing you a magical Walt Disney World Resort vacation!

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Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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