Father and daughter on Dumbo
  • On Aug 8, 2020
    Nicolas from FL Asked

    I want to cancel my annual pass but can't find the vip link that was sent to my email about canceling. Also where can I find my annual pass contract number?

    Hi Nicolas,

    Thanks so much for visiting planDisney with your question. I'm always happy to help a fellow Floridian and Florida Resident passholder with any question. If you are like me, you probably never imagined that you would be considering cancellation of your annual passes, but circumstances make it an understandable decision for some guests right now. 

    You should have received a VIP link to manage your annual pass in an email from Disney Destinations. The link was repeated in another email in July with the subject line Passholders: We've Got Some Great News. (The main focus of that email was to announce additional availability for passholders in the Disney Park Pass reservation system.)

    If you can't find the VIP link that was sent to you, no worries! You can call V.I.PASSHOLDER Support at 407-939-7277 to take care of your cancellation. Please remember that cancellations will be accepted only through August 11, 2020.

    If, like me, you take advantage of the monthly payment plan, you should have received a contract attached to the email that confirmed your initial purchase or renewal. When I renewed online in January, the email came from Walt Disney World Reservations and had a subject line that said Walt Disney World Vacation Confirmation. 

    I hope that gives you some clues to search your email for your link and contract information, Nicolas. If you can't find it, I'm sure the cast members at V.I.Passholder Support will be able to assist you.

    Ta ta for now, and here's hoping we will see you back in the passholder family in the future.

    Wilma
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Meet the Panelist: Wilma, Florida

We live 90 miles from Walt Disney World and have visited frequently for 20 years. Disney is the place our family can relax together, try new things (especially interesting food) and have conversations, no matter what park we visit or where we stay.
Learn More About Wilma

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