Bambi, Hopper, Flower; Topiary at Epcot International Flower & Garden Festival
  • On Jan 10, 2024
    Michelle from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    For the Canadian resident ticket offer. I am looking to clarify the non transferable non refundable clause with this. If I am unable to go due to an emergency on those dates Do I loose my money or am I able to get a credit or move dates? Thank you

    Hi, Michelle! Welcome to planDisney! I'm so glad you've come to ask us a question today about your upcoming Walt Disney World Resort vacation.

    I understand you're wanting to clarify the language used for the Canadian resident ticket offer. As a member of a large family that loves to travel together, I know that things can happen and sometimes plans have to be changed. You are correct - those tickets are non-transferable and non-refundable. For the times when there is a true emergency, the friendly Cast Members on the Guest Services team at Walt Disney World are here to help. While a refund is not possible, you will be able to change the date of your tickets.

    Directly from the Walt Disney World Resort FAQ page, here's some information you'll find reassuring: "The amount paid for an unused, expired ticket may be applied towards the purchase of a new ticket at the current price so long as the new ticket purchase price is equal to or greater than the amount paid for the original ticket." This means your tickets won't lose their value in the event you have to change them due to an emergency.

    While you're doing your planning, be sure to check out the EPCOT International Flower & Garden Festival, which will be taking place during your vacation. It's a celebration of the beauty of springtime at its finest, accompanied by delicacies from unique outdoor kitchens. I love snapping photos in front of the larger-than-life topiaries of my favorite Disney characters.

    Michelle, I wish you all the best in your vacation planning! We're here to help with any questions you have about your plans!

    See you real soon!
    Jennifer
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Meet the Panelist: Jennifer, Georgia

Hi friends, I’m Jennifer! I live in Georgia with my handsome Prince Charming and our three awesome Mouseketeers. My Disney favorites are food, princesses, holidays, and festivals. I thrive on logistics and details, so I love all of the intricate plans that go into making a perfect Disney vacation. So let’s get started, because tomorrow is just a dream away! Learn More About Jennifer

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