Mother and Father; iPad
  • On Jan 22, 2024
    Chris from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am a Canadian with a Canadian home address, but a USA billing and shipping address. Why am I still not able to purchase magic bands? It says we don't ship internationally, but I'm having them delivered to the USA.

    Hiya, Chris. Thanks for reaching out to planDisney with your question.

    At this time, Guests who reside in Canada cannot pre-order a DisneyBand through their My Disney Experience account. This is the case even if the billing and shipping address on your account is a United States address as the system is location-based. However, there are usually plenty of options at the merchandise locations at the Walt Disney World Resort from which to choose. Also, if you're arriving at the Orlando International Airport, there is a selection in the Disney Store in each terminal!

    While I know that this may be a bit disappointing, there will not be a shortage of options for you when it's time for your vacation. And setting up each band is quick and easy. Just make sure that if you are purchasing the latest versions of DisneyBands, you perform the updates and charge them to full capacity before using the interactive features. But don't worry, you'll still be able to use the standard DisneyBand features without a full charge or update. For example, while interactions with nighttime spectaculars will require it to be charged, it doesn't need to be charged to use it to open your Disney Resorts Collection Hotel room door.

    Chris, if you have any other questions, please reach out again.

    Something's about to happen - something exciting,
    Matt
thumbnail image for Matt

Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.