• On Aug 13, 2019
    Alison Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are from Canada and have been trying for about 3 weeks to purchase a premium magicband ...we can't seem to get it to make our purchase after we enter our credit card info it just keeps saying error ...how do we get past this point

    Hi Alison, 

    Welcome back to the Disney Parks Moms Panel and thank you for asking us another question, my fellow Canadian!

    I’m truly sorry that trying to purchase a "premium" MagicBand upgrade for your upcoming visit to Walt Disney World Resort has been difficult. If it’s any consolation, I hear that Stitch has been making mischief for several Guests, including those from Canada, whenever they’ve tried to make their selections, too. Also, because this new option has been so popular with Guests, those MagicBands often sell out within minutes of being restocked. 

    Here’s what worked for me when I chose our MagicBands for our last vacation: switch your My Disney Experience page's language to “English - United States”. You'll find this option beside the page's search bar, in the top right-hand corner. I had much better luck that way, rather than leaving it on the default “English - Canada” setting (the page defaults to your current location), and was able to complete my transaction without an error message. 

    If you still don’t see any premium MagicBands, don't give up! Keep checking a few times a week before your vacation and that option may pop up again. And, don’t forget, because your MagicBands can’t be shipped to your Canadian home address but rather will be ready for you to pick up at your Disney Resort Hotel when you arrive, you can keep checking up until about a week before your arrival before placing your final order. 

    Please don’t hesitate to come back and see us if you have any other questions. We’re always happy to help! 

    Have a Magical Day, 

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Meet the Panelist: Lynne, Quebec

Hi, I’m Lynne from Montreal, Quebec, Canada! I’m a working mom who enjoys snuggles with my son and my husband, who has been my sweetheart since 1997. We’ve been lucky enough to experience several milestones in Walt Disney World, including our wedding and honeymoon in 2009. As Disney Vacation Club members, we often plan trips for large, and sometimes even multi-generational, groups to come and enjoy the fun with us. Learn More About Lynne

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