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  • On Sep 9, 2025
    Tawnya from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I called and ordered tickets and will be getting them in the mail. I asked the person helping me on the phone if we could pick the charecters on the tickets and he said there will be a spot on the conformation email where I can pick. I dont see anything.

    Hello there, Tawnya! Welcome to planDisney, and thank you so much for sending in your question. I love that you’re already thinking about the little details like which characters might be on your theme park tickets. It’s such a fun part of the magic!

    To make sure I gave you the most accurate information, I called and spoke with a friendly Cast Member, and I can confirm that unfortunately there isn’t a way to choose your characters ahead of time when Disney mails out physical ticket cards. Those cards are assigned completely at random, and the confirmation email won’t have a section for you to pick.

    But don’t worry! You still have options once you arrive at Walt Disney World Resort. As soon as you’re on property, you’re more than welcome to stop by any Guest Relations location or a ticketing window and request the characters you’d like. The Cast Members there can issue brand-new Key to the World cards for you and your entire party, and here’s the best part! Your original cards will still remain active, too. That means you could technically use both interchangeably if you’d like, since each card will hold your linked theme park admission.

    At the moment, the available character designs include Chewbacca, Elsa, Mickey Mouse, Miguel Rivera, Moana, Nemo, Simba, Tiana, Tinker Bell, and Woody. Not every character may be available on the day you ask, since inventory can change, but Cast Members will be able to let you know which options they currently have on hand.

    Tawnya, I hope this helps ease your mind and gives you a clear plan for getting the designs your family will love. It’s such a fun keepsake to bring home after your trip, and I love that you’re thinking about making it extra special. If you’d like, I’d be happy to share a few tips on how to use MagicMobile or MagicBand+ devices as additional ways to access the parks alongside your ticket cards.

    Warm hugs,

    Ana Paula
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Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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