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  • On Jun 1, 2022
    Judith from NH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had called to link my Feb 2023 reservation for shades of Green. It is no longer visible on my Disney app. Do we need to call again or is their a glitch in the system?

    Hiya Judith - welcome to planDisney!

    Thanks so much for stopping by with your question for our team of panelists. We love to help Guests just like you plan your own magical Walt Disney World Resort vacations!

    I recently had the opportunity to visit Shades of Green for breakfast and was so impressed by this truly unique property. I can definitely understand why it is such a popular destination for our service members!

    I can tell you from my own personal experience that reservations can become unlinked in My Disney Experience from time to time. Most recently, I had this experience with a reservation at the Walt Disney World Dolphin hotel, but I've never had an issue with any Disney-owned-and-operated Resort. I know it's an inconvenience, but it should be an easy fix!

    You can use your reservation confirmation number to link your Shades of Green reservation to your My Disney Experience account online or by using the My Disney Experience Mobile App. In the app, simply tap on the three horizontal bars in the lower right corner to view the menu, and then tap Future Plans. If you don't see your Resort reservation listed, swipe down to the bottom, tap the Link to Account button, and then Link Hotel. You'll need your reservation's confirmation number and the last name on the reservation. If you have any trouble, you can always call and speak to a Cast Member to assist you.

    My sincere hope is that this doesn't happen to you again, but if it does, you may want to contact Shades of Green directly to get additional advice on how their reservations interface with My Disney Experience - I know they're a bit different than regular Disney Resorts Collection properties.

    Thanks for stopping by - if you have any other questions please let us know!

    Ryan J.
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Meet the Panelist: Ryan, Ohio

Hi, everyone! I’m Ryan from Ohio and am so happy that you’re here! By day (and most nights and weekends), I'm a business professor mentoring the next generation of leaders. In my free time I love outdoor activities and traveling with my family and friends, scarfing down ice cream, and, of course, all things Disney! I can’t wait to help your crew plan a magical Walt Disney World Resort vacation! Learn More About Ryan

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