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  • On Sep 28, 2019
    Susan from Essex Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I have the will call ref but it still won’t accept the number it’s saying I need to input the number that is given on the back of the Disney card I wanted to pre book fast pass before I go not when I get there

    Hi Susan!

    Thanks so much for popping by the Disney Parks Moms Panel! It's wonderful to see you will be at Walt Disney World Resort in a few short weeks!

    It sounds like Stitch is super excited to hear you be visiting Walt Disney World Resort and is having some fun with your My Disney Experience account. If you are still unable to link your tickets, I recommend you call a Cast Member on the Internet Help Desk. They are experts at helping with My Disney Experience, MagicBands and FastPass+. The phone number is 0800 16 90 749. They are amazing! I spoke with them a few days ago regarding my account. They reviewed my account and helped make the needed adjustments.

    The Cast Member was not only technologically savvy, but also super friendly! I know they will do all they can to assist you so you are able to make your FastPass+ selections.

    Thanks so much for sharing your question with the Disney Parks Moms Panel! Please let me know if you need any other information as you plan your magical Walt Disney World Resort vacation!

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Meet the Panelist: Kari, Texas

"Welcome home," Disney friends! I'm Kari, a wife and mom from Texas. In 1997, we became Disney Vacation Club Members and have enjoyed every magical moment. We have also set sail on the Disney Cruise Line, enjoyed the benefits of Annual Passes and put our best foot forward with runDisney. I love helping Guests add pixie dust to their vacation plans! How may I help you add magic to your next Disney vacation?

Learn More About Kari

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