Boy; Mickey Mouse; Mickey Balloons; Main Street U.S.A; Magic Kingdom
  • On Jul 25, 2026
    Sara from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can I call Disney at any time?

    Hi Sara, and welcome to planDisney! It’s always fun to hear from a fellow Virginian, so I’m happy you stopped by with your question.

    Cast Members are available to assist you from 7 a.m. - 11 p.m. for most of your Disney vacation planning questions. You can call or you can also use the chat feature in the My Disney Experience app. Outside of those hours when Mickey and his friends are taking a little time to recharge their pixie dust, there are many things you can do online, like booking a vacation package, resort hotel room, dining reservations, or an Enchanting Extra. If you have questions, you can always search planDisney for previous answers from panelists, or you can send us more of your own questions for a personalized response!

    In the meantime, have you checked out the special offers that are currently available for your next Walt Disney World Resort vacation? There are so many ways to save right now, so I encourage you to take a look. There are still many amazing offers for summer and early fall, plus throughout 2026 kids ages 3 to 9 receive a free dining plan when all Guests ages 10 and up on your vacation package purchase a dining plan.

    Sara, thank you again for stopping by! If you have more questions, be sure to come back and see us soon. We’re always here to help add extra pixie dust to your Disney vacation planning!

    Your pal,
    Casey
thumbnail image for Casey

Meet the Panelist: Casey, Virginia

Hello from Virginia! I'm Casey, a mom of two teens, teacher, and lifelong Disney traveler. I’ve experienced the magic of Disney from coast to coast and around the world, and I believe the real magic happens in the small moments, from hugs with your favorite characters to firework reflections in little eyes. These moments turn into the memories that will be a special part of your family’s story. I’m excited to help you create the Disney moments you’ll treasure forever!
Learn More About Casey

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