Mom and daughter on Expedition Everest; Animal Kingdom
  • On Dec 9, 2013
    Codi from ND Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When can I call to ask for a ground floor room? My mom has arthritis and can't do a lot of stairs. So I was wondering if I could call. Pop preferred room over Christmas and my birthday.

    Hi Codi, you are smart to book a preferred room on your reservation.  This will place you in a building closer to the main building that houses the front desk, food court, shopping, bus depot, etc.  I would suggest you contact Disney and add a request to your reservation.  An example of a request might be: "due to health reasons, requesting a building as close to the main building as possible, ground floor."  Requests are not guaranteed but you can be sure the cast members will do what they can to honor your request.  Good luck!

    Wishing you a magical birthday and wonderful Christmas holiday!
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Meet the Panelist: Diane, Connecticut

Hello! I’m Diane from Connecticut. I am a retired project manager and I'm married with three grown children.  My family enjoys traveling to Walt Disney World and believe Disney vacations are like snowflakes in the Northeast, no two are the same! Learn More About Diane

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