Mom And Son riding Radiator Springs Racers
  • On Dec 4, 2023
    Viridiana from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I was at california adventures on Saturday and there are a couple of pictures missing from my genie account. Can you help me find them? the first one was on the increrollercoaster around 1:30 pm? the last one was at the cars ride, around 6:30 pm?

    Hello Viridiana!

    Welcome back to planDisney. We're so glad you've brought us another question. I trust you had a magical visit to Disneyland Resort and soaked up plenty of magic and holiday cheer. I visited last December and still smile anytime I think back to that particular trip. There's just something so special about visiting The Happiest Place on Earth during the most wonderful time of year!

    I'm sorry to hear you're missing some attraction photos. I've been in the same situation before but luckily have always been able to track down the snapshots in question. Unfortunately, I don't have access to the Disney PhotoPass system to locate the photos on your behalf, but I do have an easy way for you to begin the hunt. Since it's already been more than 24 hours since your visit you'll want to fill out a missing photos form. Be sure to include the date the photo was captured, as well as the approximate time, location, and type of photo (attraction, character, or other). You'll also see a text box where you can add additional relevant details. I like to describe the color shirt or accessories I was wearing to help make the photo easier to locate. If you remember what row you were seated in on Incredicoaster you can mention that as well. Similarly, you can indicate the color car you were in on Radiator Springs Racers

    Once you've completed the necessary fields you'll see a link to "Report Another Missing Photo From This Day." Use that to list the details for any additional missing photos. You can even attach a photo of your group taken the same day to help Cast Members in their search. I can't guarantee that the photos will be found, but in my experience, my patience has always paid off. I've typically received an email that my missing images were located and available for viewing/download in my gallery within a few days.

    I hope this helps you track down those precious vacation memories. We love looking back on our attraction photos and giggling over our silly and joyful expressions. I especially love that these photo downloads are included with the purchase of Disney Genie+ Service. It's such a great bonus!

    I'll keep my fingers crossed that you're sprinkled with pixie dust sooner than later. If you have any additional questions please don't hesitate to come back and let us know.

    Magic and memories,
    Amy
thumbnail image for Amy

Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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