Avengers Campus featuring Spiderman
  • On Jun 8, 2022
    Christal from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We were at California Adventure yesterday and bought a spider bot. It was working for a couple of hours and now the shell will not pop off when you engage the self destruct button. You hear the motor making a noise but nothing happens.

    Hiya, Christal, and thanks for bringing your question to planDisney!

    It sounds like you recently embarked on a mission at Avengers Campus in Disney California Adventure Park, and you found yourself in a bit of a sticky situation with your Spider-Bot! Let’s see if we can help you escape this web of confusion, Christal! 

    My son actually had a similar issue when he bought his Spider-Bot last year, although for him, the shell wouldn’t pop back into place after battle. We discovered that we hadn’t checked to make sure the Spider-Bot was no longer in self-destruct mode. Once we took it out of that mode, he was able to snap the shell back into place. I wish I had a simple solution for you too, Christal! I recommend calling Merchandise Guest Services at (877) 560-6477 for help. They may ask you to send an email to merchandise.guest.services@disneyparks.com to demonstrate the issue you’re having. If that’s the case, you’ll need to also include an image showing your proof of purchase, as well as a brief description of the issue you’re having, or even a video if you’re able to capture the noise you're hearing. This will help narrow down the issue so the Cast Member can help you find the right solution!

    I hope your web-slinging pal is back in working order soon, Christal, so you can get back to battle!

    Wishing you magic,
    Kristin
thumbnail image for Kristin

Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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