• On Jul 9, 2020
    Crystal from CO Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    If I buy tickets now and reserve days to enter the park, can I get a refund on my tickets if they are still requiring masks when I'm scheduled to be there and I'm not able to wear a mask?

    Welcome, Crystal! 

    As the phased reopening of the Walt Disney World Resort progresses, it’s great to see that theme park ticket sales and resort hotel bookings are again available for visits this year. As you are aware, at this time, theme park reservations through the Disney Park Pass system along with park tickets are currently required in order to enter one of the four Walt Disney World theme parks each day during your visit. 

    Although purchases of theme park tickets are nonrefundable, wholly unused park tickets retain their value. Even if the validity date of the tickets passes, the value of wholly unused tickets never expires. That value can be applied toward the purchase of tickets for a later date. If you are purchasing standard theme park tickets, you can make changes to your tickets, including your ticket dates, prior to midnight ET of the day before your ticket’s first valid use date. While there are no fees for such changes, an additional cost applies if the new dates have higher ticket prices.

    Another great option to consider is to purchase a Walt Disney World Vacation Package. When you book your resort hotel and tickets together, you enjoy peace of mind, knowing that you can cancel or make modifications to your package, free of fees, up to 30 days prior to your date of arrival. 

    Thanks for bringing your question to the Disney Parks Moms Panel, Crystal. We hope to hear from you again if you have any follow-up questions. Have a safe and Incredible day!

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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