Mickey in Front of Vintage Car
  • On Dec 30, 2021
    Charles from AZ Asked

    We were about to buy tickets, but one member of my party got a sprained ankle, and whether she can go depends on on well she heals. If she buys her ticket now and reserves a space, but doesn't heal fast enough, will she be able to refund her tickets?

    Hiya, Charles! I hope you are doing well.

    So sorry to hear that a member of your party sprained their ankle. I hope they get the rest they need to recover quickly. 

    Although the sprained ankle has impacted your trip, I'm not going to let it rain on your Electrical Parade for one minute! Your party has two options to still enjoy all the magic available at Disneyland Resort

    Your first option is to postpone your trip until their ankle has sufficiently healed. If your themepark tickets haven't expired, you can easily cancel your theme park reservations and book new ones online using My Reservations. If the theme park tickets did reach their expiration date, your party can contact Ticket Services to have your current unused tickets apply toward purchasing new theme park tickets. 

    The other option is to continue with your trip as originally scheduled. I find that Disneyland Resort is fantastic at accommodating Guests with temporary mobility challenges. I once visited Disneyland Resort with a member of my party who also had an injured ankle. My friend conveniently rented a wheelchair once we arrived at Disneyland Resort, and we were all able to enjoy the resort as initially planned. Both manual and electric (ECV) wheelchairs can be rented for the day

    Regardless of which solution you go for, I hope you and your party have an incredible time at the Happiest Place on Earth! And don't forget to enjoy a churro (or more!) before you head back to Arizona. Your tummy will thank you for it!

    Have a magical day,
    Lola

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Meet the Panelist: Lola, California

To all who come to planDisney, welcome! I'm Lola, a Disney-obsessed wife and mom from sunny California. Having grown up just a short drive from Sleeping Beauty Castle, Disneyland Resort quickly became my home-away-from-home. My favorite thing about Disneyland Resort is that it is the perfect playground for people of ALL ages. I am honored to help you, your family and your friends plan a magical experience at Disneyland Resort! Learn More About Lola

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