DAK Disney 100; entrance; sunset
  • On Sep 28, 2023
    Nicolas Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just buy 4 tickets to magic Kingdom and I already get de confirmation Email, but i can only see 3 of the 4 tickets, one for each of the other members of my family, but my ticket is not there, what should I do?

    Hi Nicolas, welcome to planDisney!

    Walt Disney World Resort officially opened to Guests on October 1, 1971. October 1 also marks a special milestone for you and your travel party; it's the date you can officially say you're going to Walt Disney World Resort this month!

    I understand you purchased four theme park tickets but can only see three in your My Disney Experience account. My first tip is to look for your tickets online as well as in the My Disney Experience mobile app (three small lines at the bottom right of the app's homepage > Tickets and Passes). In my experience, tickets are occasionally visible in one digital space but not the other. Right now, for example, I can see 10 tickets in my My Disney Experience mobile app but only 8 online. As long as all of your tickets are visible in one place or the other, rest assured they are properly linked. An app restart or webpage refresh might also be helpful.

    If you cannot see your ticket online or in the My Disney Experience mobile app, Nicolas, my next tip is to use the reservation code in your confirmation email to link your ticket to your My Disney Experience account. I purchased two Walt Disney World Resort tickets last week and the reservation code I received was 12 alphanumeric characters. If you're still unable to locate your ticket, a helpful Cast Member at the Existing Tickets number is ready to assist from 7:00 a.m. to 11:00 p.m. EST each day. There is also a live Cast Member chat feature on the Walt Disney World Resort website that pops up automagically when available.

    In addition to theme park tickets properly linked to your My Disney Experience account, make sure everyone in your party has a theme park reservation for each park day and a method of entry (MagicBand, MagicBand+, Disney MagicMobile pass, or admission card). During your park days, you can use your My Disney Experience mobile app to purchase Disney Genie+ service, reserve Lightning Lanes, and join virtual queues for anyone on your Family & Friends list.

    You've got a friend in planDisney, Nicolas. We're here to answer any other vacation-planning questions before, during, or after your trip. Hope to see you real soon!

    Choose magic,
    Jennifer

thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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