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Elsa and Anna on Stage; Frozen Sing Along; Hollywood Studios
  • On Mar 22, 2024
    Cera from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Is there a way to buy replacement pieces for toys from the park? My mother in law went to Epcot this past week and bought my daughter the Elsa Castle. Elsa didn’t come with the castle. We would like to buy the small elsa figurine.

    Hi, there!

     Welcome to planDisney, Cera. I'm so glad you stopped by! We're always happy to chat about the Walt Disney World Resort. 

     I hope your mother-in-law had a fantastic time exploring EPCOT! It was so sweet of her to pick up such a generous souvenir for your daughter. I know my daughter would absolutely love that castle! She'd certainly want the Elsa figurine to go along with it, that's for sure. Unfortunately, there is not a way to buy replacement pieces for toys purchased from Disney theme parks. If there is a Disney Store nearby, you can take the castle, along with a valid receipt, in hopes that they have the same castle there and you can exchange the one with the missing figurine. Otherwise, your best bet may be to buy an Elsa figurine from an online retailer like Target, Amazon, or Walmart. 

     I'm sorry I don't have better news for you! If your mother-in-law has additional questions about her purchase or her visit, I encourage her to call the My Past Walt Disney World Visit Line. A friendly Cast Member will be happy to assist her!

     I hope this was helpful, Cera. Please visit us again soon!

    Ashley
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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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