Hi Karla! Thanks for visiting planDisney.
I'm sorry you had some difficulty purchasing your tickets or selecting upgrades and options. Were you attempting to add Genie+, soon-to-be
Lightning Lane Multi Pass, to tickets you already purchased? If so, an upgrade to
Park Hopper can probably be added at any time leading up to your trip subject to availability, but if you didn't preorder Genie+ when selecting your tickets, you'll have to wait to add it when you scan into the parks. It's super easy and I can walk you through it!
Once you've downloaded the
Disneyland mobile app and signed into your MyDisney account, you are ready to scan into the parks with your valid ticket and theme park reservation. After you're inside, pull up the app's homepage. You should see a "Purchase" button toward the top. The button currently is below the Disney Genie+ Service banner with the day's price. Tap the button to begin the transaction. You conveniently can pay for this fantastic option, which allows you to spend less time in queues and more time focused on the magic of your vacation, with a credit, debit, or
Disney Gift Card. If you're traveling with a group, select everyone during the transaction to add the option to all the tickets. That way you can book Lightning Lane Entrance return times together. Only Guests with this option attached to their ticket can take advantage of this great benefit of shorter waits in queues.
The price you see on the Disneyland mobile app today might not be the same tomorrow, and it is possible for Lightning Lane Multi Pass to sell out. If you arrive first thing in the morning, however, there is less likelihood of it being sold out. We always choose that option when visiting the parks, so I think you'll be happy you selected it, especially on a popular day!
Hopefully, it will be available when you arrive. Either way, there will be so much to explore and enjoy over a special holiday. Be sure to check out all the fun of
Pixar Fest! It celebrates friendship and fun with our beloved Pixar favorite Characters through Entertainment, special menu items, and more.
I hope this helps.
Elizabeth