Hey there, Mandy!
Thanks for bringing your question our way. It sounds like you have an upcoming stay at
Disney's Port Orleans Resort - Riverside, and if so, color me jealous! This resort and its sister property, Port Orleans-French Quarter, are still at the top of my must-visit list.
As a
Disney Resorts Collection hotel guest, you have access to
purchase Lightning Lane Passes 7 days ahead of your check-in date. This includes Lightning Lane Multi Pass, which offers 3 pre-scheduled arrival windows at eligible attractions in your selected park, Lightning Lane Single Pass, which you can purchase for the most in-demand attractions at each park (up to 2 per day), and Lightning Lane Premier Pass, which offers an even more magical way to visit. Guests who opt for Premier Pass will enjoy a single access to every Lightning Lane queue in their selected park without the need to pre-schedule arrival windows. Simply show up, scan in, and be on your magical way- no planning or strategy required! Keep in mind that attractions are always subject to availability, and passes may sell out. My pal
Jenn shared her experience with Premier Pass here, if you'd like to check out her tips.
I took a quick peek at Premier Pass availability and found it was still open for purchase at all parks between April 29 and May 9 (at least at the time of my writing). To purchase this for your preferred dates and parks, head to the
My Disney Experience app homepage. There, you'll see a "Purchase" button for Lighting Lane Multi Pass/Single Pass, and a separate purchase button for Lighting Lane Premier Pass just below.
Before purchasing, be sure your resort reservation and theme park admission are linked to your My Disney Experience Account, and you are connected to each member of your travel party via your
Family & Friends list. Once that's confirmed, click the "Purchase" button to begin the process, click your date of visit on the calendar and park of choice, then confirm which members of your group you're purchasing Premier Pass for. Note that each date will be processed as a separate transaction, and though you can purchase Multi Pass and Single Pass selections in a single transaction per day, Premier Pass purchases must be made separately from Multi and Single Pass selections.
Mandy, if I've misunderstood your question, please come back and let us know. If you've followed the steps above and still aren't able to complete the transactions, I recommend
contacting a Cast Member with the App and MagicBand Support Team by phone for further technical assistance.
Wishing you a magical visit!
Amy